At Distorted Waves, we want to ensure our customers’ complete satisfaction with their purchases. Below is our Refund and Return Policy for physical items purchased from our webshop. Please note that our merchandise is produced on demand, meaning each item is manufactured specifically for you after you place your order. This affects how returns work, so please read the following guidelines carefully before making a purchase.
1. Made to Order Items
All merchandise (including apparel and other printed products) is produced on demand once you place your order. Because these items are made specifically for you and cannot be restocked or resold, we are unable to accept returns or exchanges for buyer’s remorse, wrong size, or wrong color selected at checkout. We encourage you to check our size guide carefully before ordering.
For customers in the European Union, please note that under Article 16(c) of EU Directive 2011/83/EU, the standard right of withdrawal does not apply to goods made to your specifications or clearly personalized, which includes our made-to-order merchandise.
2. Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or misprinted, we will provide a free reshipment or a full refund, your choice. There is no need to send the item back to us.
To be eligible, please contact us at music@distortedwaves.nl within 30 days of the delivery date, with a clear photo of the affected product. If several items from the same order are affected, one photo showing all of them together is fine.
3. Lost or Undelivered Packages
If your order hasn’t arrived, please let us know within 30 days of the estimated delivery date at music@distortedwaves.nl. We will investigate with our fulfilment partner and arrange a reshipment or refund where appropriate.
4. Change of Mind
We do not accept returns, exchanges, or refunds for change of mind, including if you ordered the wrong size or color, or simply no longer want the item. Because each item is made specifically for you after you order, we’re unable to resell or restock it, so please check our size guide carefully before purchasing.
5. Digital Items
Digital or downloadable items, including music downloads and digital releases, are non-returnable and non-refundable.
6. Exchanges
We do not offer exchanges. If you’d like a different size or color, please place a new order for the desired item on our webshop.
7. Cancellations
If you wish to cancel your order before production has begun, please contact us at music@distortedwaves.nl as soon as possible. Because items are produced on demand shortly after ordering, we cannot guarantee that a cancellation request will reach us in time. If production has already started or the order has shipped, the order cannot be cancelled; if it arrives damaged, defective, or misprinted, please follow the process in section 2.
8. Non-Refundable Items
The following are not eligible for a refund:
- Digital or downloadable items, including but not limited to music downloads and digital releases.
- Change of mind, including wrong size or color ordered at checkout.
- Claims submitted outside the 30-day window described in sections 2 and 3.
Please Note: This Refund and Return Policy applies only to items purchased from Distorted Waves’ webshop. For items purchased from other retailers or third-party sellers, please refer to their respective refund and return policies.
If you have any questions or need further assistance regarding our Refund and Return Policy, please do not hesitate to contact our customer support team at music@distortedwaves.nl.
Distorted Waves operates under the legal entity Nadia Struiwigh, registered at Enteldijk 3C, 7244NL Barchem, Netherlands (VAT: NL001132782B26).
Last updated: 05/08/2026